Privacy Policy
This Privacy Policy explains how Grafted Plant collects, uses, and protects your personal information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
When you place an order or contact us, we may collect personal information including:
- Full name
- Shipping and billing address
- Email address
- Phone number
- Payment information
- IP address and browser information
We only collect information necessary to process orders, provide customer support, and improve our services.
2. How We Use Your Information
Your information may be used to:
- Process and fulfill orders
- Arrange shipping and export documentation
- Communicate regarding your order
- Provide customer support
- Improve website functionality and customer experience
- Prevent fraud or unauthorized transactions
We do not sell or rent your personal information to third parties.
3. Payment Information
Payments made through our website are processed by secure third-party payment providers.
We do not store full credit card details or sensitive payment information on our servers.
Customers are responsible for ensuring payment information is accurate and authorized.
4. Shipping & Customs Information
For international shipments, some customer information may be shared with:
- Shipping carriers
- Customs authorities
- Agricultural or quarantine agencies
- Export documentation services
This information is only shared when required for shipping, customs clearance, or legal export procedures.
5. Cookies & Website Data
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember customer preferences
- Analyze website traffic
- Enhance shopping experience
Customers may disable cookies through their browser settings, although some website functions may not operate properly.
6. Data Protection
We take reasonable security measures to protect customer information against unauthorized access, misuse, or disclosure.
However, no online transmission or storage system can be guaranteed as completely secure.
By using our website, customers acknowledge and accept these risks.
7. Third-Party Services
Our website may contain links or integrations with third-party services, including:
- Payment gateways
- Shipping providers
- Social media platforms
- Analytics tools
We are not responsible for the privacy practices or content of third-party websites or services.
8. Customer Responsibility
Customers are responsible for providing accurate and complete information when placing orders.
We are not responsible for issues caused by:
- Incorrect addresses
- Invalid contact details
- Unauthorized account access due to customer negligence
9. Policy Updates
We reserve the right to update or modify this Privacy Policy at any time without prior notice.
Changes become effective immediately upon posting on Grafted Plant.
10. Contact
For privacy-related questions or concerns, please contact us through the contact information available on Grafted Plant.